Moruga is a pioneer and a fixture in the telecom agency industry. With numerous strong, long-standing professional carrier services relationships across the US and throughout the world, we combine extensive expertise delivering dynamic IT and telecom solutions with first-in-class support and automation. We leverage this powerful combination of resources through these key professional carrier service areas:
We have the knowledge and experience to align your business with the provider(s) best suited to meet even the most complex network requirements. If your objectives involve maximizing older technologies prior to transitioning to the latest network services, we will engage your current provider(s) to thoroughly audit and regroom your existing infrastructure while architecting your future network design, including critical redundancy measures. Moruga has the resources and relationships with regional, national, and global solution providers needed to identify the ideal failover solution within your budget.
We believe our customers are our business partners. Your bottom line is our bottom line. We conduct comprehensive IT and telecommunications audits proactively to ensure that services are current and accurate. We tailor our operational support to align resources with the unique profile of each customer. Regardless of complexity, such as multi-solution aggregate billing, we ensure rate and billing accuracy. In the event issues arise with a particular carrier, Moruga facilitates billing disputes and escalations on your behalf. Our telecom expense management services will become a vital component of your administrative protocol.
Circuit monitoring is a component of carrier professional services proprietary to Moruga. This essential service provides detailed visibility into the performance of each network element, such as how each node interfaces with the overall network infrastructure. Our circuit monitoring services integrate seamlessly with your NOC or ticketing systems, which enables proactive response and maximum uptime. Additionally, Moruga provides SLA-adherence monitoring, which produces actionable data when evaluating performance objectives.
Our professional carrier services can either be utilized as a standalone solution or aligned with our managed and professional IT resources and/or our private cloud services. With Moruga in your corner, you have a partner with all the strategic resources you will ever need to drive success and the growth of your business. To learn more about the other services we provide, visit our Services page.