Quote:“Moruga has white glove service; we treat customers like no other provider treats them.”
As Director of Operations, Michelle Kirkland leads the Moruga operational team that provides elite end-to-end service, all while building the customer relations framework that supports Moruga’s results-focused approach to client solutions.
A proficient problem solver, Michelle helps to execute the organizational goals of Moruga, working to successfully administer and streamline day-to-day operations. She is instrumental in developing and implementing strategic plans to increase efficiency and effectiveness, capturing projections, planning projects, and carrying out troubleshooting and issues resolution efforts. Michelle has played a key role in the creation of high-visibility telesales campaigns; led policies and procedures formation and implementation; guided team-building initiatives; and directed the development of a turn-key customer portal. Her approach is always client focused; she is motivated to exhaust all measures to find solutions to customer challenges.
Previous roles and responsibilities during 18+ years at Venicom have honed her skills as a telecommunications professional who intuitively integrates customer satisfaction, staff training and development, and project management. Michelle is skilled as a trainer and coach, and has the ability to foster cooperation among staff – a task, she says, that is made easier by the supportive and professional environment at Moruga. As a result, clients get exemplary service.Michelle holds a degree in International Business and Marketing from St. Cloud State University. She has Project Management Professional (PMP)® Certification. Michelle is also certified by Savis in Essential Certifications and credentialed in Level 3 Global Crossing, Qwest/CenturyLink, Verizon, AT&T, Comcast voice and data product knowledge, as well as Lumen Edge Academy for cloud services.